Call Center Representative St Paul

Advent Talent Group is seeking a full time Call Center Representative for a Luxury Car Dealership in Maplewood.

Customer Service
Advent Talent
13.00
8/8/2018
3608
Full Time

Position Title:          Call Center Representative

Location:                 Maplewood

Rate:                       $13.00/hour

Length:                    Temp-to-hire

Schedule:                2 available positions:

1: M-Th 10:30am to 7pm, Fri 9:30 am to 6pm, Saturday 2on/2off 8am to 4:30pm (Off Wednesday)

2: M-F 7am-3:30pm, Saturday 2on/2off 8am-430pm (Off Thursday)

There is no time like the present to start your career at a well-established family owned business with great benefits and long-term growth opportunities. The Call Center Representative represents the stores Business Development Center by enhancing customer satisfaction, increasing sales, and building customer loyalty through a positive and engaging first point of contact.

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DUTIES AND RESPONSIBILITIES

  • Takes in-bound calls scheduling appointments for existing and new customers using company supplied tools and software
  • Performs out-bound calls for service follow-up, appointment reminders, business building activities, and other needs as directed by management
  • Attends to both internal and external customers in a timely manner, through email requests, voicemail, chat, and other mediums designated by Company
  • Recommends and suggests process improvements and flow as needed
  • Updates caller information as required and strives for first contact resolution
  • Provides service that includes appropriate resolution; follow up and timely closure of internal and external customers concerns and requests. May deal with customers face to face as well as by phone, email, or other communications
  • Professionally communicates in a manner the customer can understand being careful not to use jargon and acronyms
  • Uses probing questions to determine customer’s stated and unstated needs; which may include educating customers on warranty situations, maintenance opportunities, and promotional offerings
  • Works with management to ensure all goals are met or exceed Customer Service Index ratings

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CURRENT EMPLOYEES

If you've already interviewed with an ATG recruiter, you receive priority consideration! Please email your recruiter or call 952-920-9119 to let us know which openings are of interest.

Why Advent  * Easy and convenient registration process, including options for online/video interviewing.

  • Resume and job search coaching standard with registration.
  • Genuinely caring and friendly staff, working together to find the right job for you.
  • Competitive wages and benefits, including: employee rewards, referral bonuses, weekly pay, PTO (paid time off), and more.
  • Access to fantastic, often exclusive or unadvertised, job opportunities throughout the metro. 

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Advent Talent Group is an award-winning staffing and recruiting agency and a nationally certified Women's Business Enterprise (WBE). Powered by our superhero staffing team, we provide temporary, temporary to hire and direct placement services in Clerical Support, Customer Service, Mortgage/Financial, HR and Light Industrial.

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